ARRIVAL TIME

Please arrive 5-10 minutes before your scheduled appointment with a makeup free face. Extra time spent removing makeup could affect your service. If you arrive after your scheduled appointment time, it may not be possible to completely fulfill your desired service. If your service is shortened due to your late arrival, you will still be charged the full cost.

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CHANGING YOUR APPOINTMENT

A minimum of 24 hours notice is required to reschedule or cancel a booked appointment without penalty.

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SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact me as soon as possible to reschedule your appointment for a later date. For the safety of everyone involved, please do not come to your appointments sick. A one-time allowance for a last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

 

CANCELLATION + NO SHOW 

As a courtesy, appointment reminders are sent out 24 hours either by text, email, or both. If you must cancel or reschedule within 24 hours of your appointment, you will be charged  50% of your service as a cancellation fee. In turn, I promise to keep appointments on time, give you my full and undivided attention and of course, the best beauty services Forest City has to offer!

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OTHER ARTISTS' WORK 

If you currently have eyelash extensions from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications, and state board regulations, there are a lot of lash artists that have been improperly trained. At ALM Studio, my priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set may need to be applied at the appropriate full set price. 

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CONSENT 

You will need parental/guardian consent if you are under 18 years of age.

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REFUND POLICY

You are paying for artist time, product, and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns. It will be done so with a complimentary 30 minute express touch up if it is the fault of application or product. Any concerns addressed after 72 hours of your last appointment or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.